Refund & Cancellation Policy

Last updated: 22 October 2026

This policy explains how cancellation and refunds work for products sold by EVALIX LLC: Prodex, LexAssist, SmartVal and Numera. All four are software delivered online; access starts immediately after sign-up. This policy forms part of our Terms of Service. Nothing in it limits rights you have under consumer protection law.

1. At a glance

Product	Free trial or plan	How you pay	After you cancel
Prodex	14-day trial, no card needed	By card, processed by Stripe	Access until the end of the paid period, then 30 days to export your data
LexAssist	14-day trial, no card needed	By card, processed by Stripe	Access until the end of the paid period, then 30 days to export your data
SmartVal	30-day trial, no card needed	By card, processed by Stripe	Your account becomes view-only; cases, opinions and documents stay available to view and export for at least 7 years
Numera	Free plan	In the app, through the App Store or Google Play	Your account moves to the free plan; reports you generated stay available

2. Free trials

A free trial gives you the product for the period shown at sign-up. We do not charge you during a trial, and a trial that needs no card cannot turn into a paid subscription unless you choose a plan.

3. Cancelling a subscription

Except for Numera in-app subscriptions (see below), you can cancel at any time from your account's billing settings, or by emailing [email protected].
Cancellation stops the next renewal. It takes effect at the end of the billing period you have already paid for, and you keep full access until then.
Numera subscriptions bought in the app are cancelled in your App Store or Google Play subscription settings; we cannot cancel them for you. Deleting the app does not cancel the subscription.

4. Refunds on subscriptions bought on our websites

Monthly plans: we do not refund the unused part of a month after it has started.
Annual plans: if you cancel within 14 days of your first annual payment, your subscription ends at once and we refund that payment in full. After that, cancellation takes effect at the end of the paid year and the unused part is not refunded. We will email you before each annual renewal.
Billing errors: if we charged you twice, charged the wrong amount, or charged you after you cancelled, we refund the full amount.
Feature removal: if we materially reduce the core features of a paid plan during a period you have paid for, you can cancel and receive a pro-rata refund for the unused part of that period.

5. Changing plans

An upgrade takes effect immediately. You pay the difference for the rest of the current billing period.
A downgrade takes effect at the start of your next billing period. Until then you keep the plan and allowance you paid for. Downgrades do not create a partial refund or credit.
Adding seats or users mid-period is charged pro rata. Removing them reduces your next bill.

6. One-time purchases and add-ons on our websites

Credit packs and extra cases bought on our websites are charged when you buy them. If you have not used any of a purchase, we refund it if you ask within 14 days of buying it. Once any part of it has been used, for example a case opened with it, it is not refundable. Numera single reports and report packs are bought through Apple or Google, and section 7 applies to them.

7. Purchases through Apple or Google

Numera purchases made in the app are billed by Apple or Google, and their refund policies apply.

App Store: request a refund from Apple at reportaproblem.apple.com. Apple decides these requests.
Google Play: request a refund through Google Play. If Google cannot help, email [email protected] and we will review your request.

8. Your statutory rights

If you are a consumer, you may have additional cancellation rights under the law where you live, for example under Israel's Consumer Protection Law or the EU and UK rules on distance contracts. This policy never reduces those rights. Where they apply, we will honor them.

9. How to request a refund

Email [email protected] from the address on your account, with the product name and the invoice or receipt number. We reply within 5 business days. Approved refunds go back to the original payment method, in the currency you were charged, and usually arrive within 5–10 business days, depending on your bank. We are not responsible for exchange-rate differences or fees charged by your bank.

10. Disputes and chargebacks

If something looks wrong on your statement, please contact us first; it is usually faster than a card dispute. Charges for purchases on our websites appear on your card statement as EVALIX, followed by the product name where possible. Numera in-app purchases appear as charges from Apple or Google.

11. Contact

EVALIX LLC, 2333 Brickell Ave D1-179, Miami, FL 33129, USA · [email protected]